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Web Help Desk Integrates With LANrev Client Management Solution
MacsDesign Studio LLC, an industry-pioneering provider of the comprehensive IT help desk software, Web Help Desk, today announced integration with LANrev Client Manager, a leading cross-platform...
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Numara Launches Numara FootPrints 9 Service Desk Solution
Numara Software, Inc., a leading, worldwide provider of practical IT service management software, today announced the release of Numara FootPrints 9, the latest version of its award-winning Numara...
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CA Releases Unified Service Desk Solution
At CA World 2008 in Las Vegas CA announced the release of CA Service Desk Manager r12. This release unifies seven typically separate products into one to drive greater value for IT. CA has announced...
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Free Help Desk Software Announced by Web Help Desk
Web Help Desk, a leading cross-platform help desk software solution, today announced the release of a Free Edition of it’s web-based incident management software for small business, K-12 institutions,...
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Numara Software Receives 2008 Product of the Year Award
Numara Software, Inc., a leader in service desk management solutions for IT professionals, announced today that Numara FootPrints 9 has received a 2008 Product of the Year Award from Technology...
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Web Help Desk Announces Affordable SaaS and On-Premise Lite Editions
For nearly a decade before the buzzwords “SaaS” and “Cloud Computing” entered the mainstream, Web Help Desk has provided the service desk industry with its award winning hosted help desk software....
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Today’s Service Desk Is at the Core of Corporate IT Service Management...
Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today released its latest research report entitled, “The Aging Help Desk: Migrating to a Modern Service...
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Top Three Issues For The Service Desk
Poor knowledge of customers; pressure to handle increased call volumes, faster, across multiple departments; and managing complexity of change are major headaches for service desk staff today. The top...
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Service-Now Wins 2009 Service Desk Institute Award
Service-now.com, the pioneer of modern SaaS for IT service automation, today announced it has been named the winner of the Service Desk Institute 2009 IT Service & Support Technology Supplier of...
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ITIL v3 Will Update Core Publications
Since ITIL v3 was first released in 2007 it has seen adoption by many organizations. Last week OGC announced on their Best Management Practice web site in “ITIL Mandate For Change” that ITIL v3 will...
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